Customer Experience

25 Skills for Successful Customer Care

Are you satisfied with your customer service? Have you ever you felt insecure dealing with a client? Do you wish […]

The Secret to Intelligent Growth: Know Your Customers

  As a marketer, you are more accountable for driving growth than ever before. As part of your growth strategy, […]

15 Practical Ideas to Improve Your Customer Retention Rate

Customer retention is incredibly important for growing a sustainable business, but before we look at some strategies for improving it, […]

The 4 New Stages Of Customer Engagement

The commercial reality for any business is that sales keep the lights on. We’re still following rules that were proposed […]

How to Call Customer Service and Get What You Want

Customer service is notoriously aggravating. The incessant drone of on-hold music and the peppy request of a robot to “state […]

CMOs Take Responsibility For Customer Experience

Two-thirds of CMOs are now responsible for customer experience — keeping consumers happy, satisfied and connected with the brands, not […]

Stop Training Your Employees To Give Lousy Customer Service: 14 Mistakes You Might Be Making Now

Training for customer service happens, whether you realize it or not, every single day in your organization, as customer-facing employees see […]

11 Loyalty-Driving Tactics for Better B2B Customer Retention

Customer loyalty in B2B is a tricky beast. Well, it pays to know that retaining customers costs businesses up to […]

Put Customer Engagement at the Forefront of Your Cross-Channel Marketing Campaign

Effective customer engagement is what cross-channel marketing is all about, but sometimes, we underestimate everything that engagement involves. Engagement consists […]

5 Must-Have Tools for Increasing Customer Loyalty

With repeat business playing such a vital role in the success of small business revenue growth, it’s important to invest […]