Customer Experience

5 Essential Live Chat Agent Skills that Create a Superior Customer Service Experience

With the highest satisfaction levels for any customer service channel, the evidence is clear: customers really like live chat. The […]

The Easy Way To Improve Customer Engagement: Your CRM Checklist

  Can Customer Relationship Management (CRM) give your customers the TLC they need? Find out how small businesses can use CRM systems to […]

How To Make Yourself Visible To Customers

It is in your best interest to be a visible brand. Consumers should be able to easily find you – […]

5 Simple Yet Indispensable Ways to Wow Your Customers

Learn ways to wow your customers by going above and beyond their expectations. All businesses work hard to gain customers, […]

4 Steps to Identify Your Ideal Customer

One of the fundamental elements of any good marketing strategy is a well defined target audience. Casting a wide net […]

Customer Loyalty 3.0 Is Never About Transactions. It’s About Getting to Know Your Customers.

At Entrepreneur and Microsoft’s Accelerate Your Business Event, I was able to talk to attendees about how to grow their […]

5 Ways to Grow the Value of Each of Your Customers

Businesses that fail to fully monetizing their customers often fail outright, and many more will in the challenging years ahead. […]

The Difference Between Customer Experience and Customer Service

The term “customer experience” is everywhere in business these days. In fact, some experts have declared that focusing on the […]

Why Businesses Everywhere Are Failing at Customer Engagement

Keeping your customers engaged has never been more challenging. With B2B customers, the struggle is even more real. Between increased […]

Can Your Customers Be Even More Valuable to Your Small Business?

There are no new ideas under the sun, really? So what can you do to help your small business stand […]